01 How to Delete Your Account
To request account deletion, you must contact our support team via email. For security purposes, please ensure you email us from the email address registered with your Bloco account.
- Send an email to support@mybloco.com.
- Include your Name, Society Name, and Flat/Unit Number.
- Use the Subject line: "Account Deletion Request".
Our team will verify your details and process the deletion request within 15 days.
02 What Happens When You Delete Your Account
Upon confirming the deletion of your account:
- Your login access to the Bloco mobile app and web portal will be permanently revoked.
- Your personal profile information (such as your profile picture and contact details, unless required by the society) will be removed from active systems.
- You will no longer receive push notifications, SMS alerts, or promotional emails from Bloco.
03 Data Retained by Your Society
Please note that Bloco acts as a technology provider (Data Processor) for your housing society (Data Controller). Even if you delete your Bloco app account, your society's management committee may retain certain records for legal, accounting, and compliance purposes.
The following information may be retained by the society committee in their society records:
- Financial Records: Invoices, receipts, and history of maintenance payments made.
- Visitor Logs: Historical gate entry logs associated with your flat for security audit purposes.
- Complaints: Closed or resolved complaints/tickets raised by you.
- Property Records: Ownership or tenancy status of the flat/unit.
To request deletion of this society-retained data, you must contact your society management committee directly.
04 Support
If you face any issues while trying to delete your account or have questions about this policy, please reach out to us: